Einleitung

Wenn das Display der Vivoactive zersplittert ist oder keine Reaktion zeigt, besuche unsere Fehlerbehebung, diese Anleitung zeigt den Austausch des Displays der Vivoactive. Mit Hilfe dieser Anleitung wird deine Vivoactive wieder wie neu auschauen.

Hinweis: Der Displaytausch beeinträchtigt die Wasserdichtigkeit.

  1. Wke3RXPxEITEdrYW
    • Halte einen Schraubendreher mit Torx T5 Bit in deiner rechten Hand. (Als Linkshänder natürlich links)

    • Halte einen zweiten Schraubendreher mit T6 Torx Bit in deiner anderen Hand.

    • Platziere den Schraubendreher mit T6 Torx Bit wie gezeigt auf der einen Seite des Armbandendes und halte damit den Kopf des Armbandstiftes fest, während du gleichzeitig mit dem Schraubendreher deiner rechten (als Linkshänder linken) Hand den Stift auf der Gegenseite (entgegen dem Uhrzeigersinn) herausschraubst.

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    • Nachdem die 1mm Schraube entfernt wurde, führe den Schraubendreher wieder in das Loch ein.

    • Drücke jetzt vorsichtig den Stift des Armbands nach links heraus. Er wird dann auf der anderen Seite ein Stück herausschauen.

    • Fasse den freigelegten Stift mit den Fingern und ziehe ihn vorsichtig ganz heraus. Das Armbandelement sollte jetzt vom Gerät gelöst sein.

  3. FHvJBAyOBBVovRNu
    • Platziere einen iOpener über das Display um den Kleber zu lösen

    • Nach etwa einer Minute kannst du den iOpener entfernen.

    • Für eine genaue Anleitung für die Benutzung des iOpeners, benutze folgende Seite

  4. 1LIGImQxI1UYN24Q
    1LIGImQxI1UYN24Q
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    • Führe das blaue Plastiköffnungswerkzeug zwischen Display und Kunststoffgehäuse der Uhr ein und heble das Display langsam an einer Seite hoch.

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    • Wenn die erste Seite frei ist, dann zwänge das Plektrum zwischen Scheibe und Gehäuse auf der anderen Seite.

    • Befolge diese Schritte einmal ringsherum um auf allen Seiten den Kleber zu lösen.

    • Dringe nicht zu tief ein, um Beschädigungen an internen Komponenten zu vermeiden.

  6. wSPLZifAkvTAFtwS
    • Benutze das Öffnungswerkzeug um die Seite des Glases soweit anzuheben dass du mit dem Fingernagel drunter kommst.

    • Befolge dies auch für die andere Seite bis du sicher bist, dass du es gut greifen kannst.

  7. rXGeDCIZgiXrrIMJ
    • Greife das Display vorsichtig von zwei Seiten.

    • Hebe das Display vorsichtig aus dem Rahmen, jedoch nicht zu weit - um Beschädigungen vom Flex zum Mainboard zu vermeiden.

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    • Löse vorsichtig die Verbindung des Kabel mittels eines Plastik Öffnungswerkzeugs.

    • Nachdem dies erfolgt ist, ist das Display vom Rest befreit und kann herausgehoben werden.

    Thank you. The repair worked out very well. The tools made it possible. I had cracked the screen and now it is back to being a touch screen.

    Luigi Vitalini -

Abschluss

Um dein Gerät wieder zusammen zu setzen, befolge die Anleitung in umgekehrter Reihenfolge.

Katie Paswaters

Mitglied seit: 01/10/15

532 Reputation

39 Kommentare

Does anyone knows where can I buy a vivoactive display?

dragomariano -

I need one vivoactive display too. If I can find how to find, I'll share it here.

erol -

Did anyone ever find a location where you can order a replacement screen?

Dylan

dylanreynolds -

Any links found for replacement screen?

dskggray -

I've called Garmin support service but they said that displays units are not for sale from their side, only entire watch can be sold. I find it quite strange for not saying stupid because it's normal that using a watch displays can have a problem or that can be broken and easily fixed by replace them.

Being that said, if someone finds an alternative please share it, thanks

dragomariano -

I purchased a vivoactive sports watch in April and have experienced a problem with the sports watch screen. When I took a recent flight from Kraków to London the screen cracked from top to bottom and the screen lifted along the crack when the aircraft went up to 38,000 ft. There was no issue with the screen before this flight so I am assuming there must have been a fault with the screen which was exposed when there was a cabin pressure change. Has anyone else experienced this issue? Garmin have responded to my complaint saying that the damage must have been caused by a heavy blow to the watch and accidental damage is not covered by warranty and therefore the cost of repair (£82.50) must be paid by me. Naturally I am VERY disappointed by their response and I'm trying to find out whether anyone else has experienced this sort of issue. Thanks for any help anyone can provide.

Chris Goulder -

Hello. Yes to your question. I have a Vivosmart HR bought around 4 months ago. I have not bashed it all as far as I know and a scratch appeared (no big problem) but then this scratch became a whole series of cracks across two thirds of the screen and the plastic/glass has an almost flaky appearance as if the the plastic were flaking off in layers. I only use it for pilates, spinning, walks... I have not knocked it. Garmin haven't got back to me... good luck,

MaLuv -

I had used my Vivoactive HR for four months when the glass cracked FROM THE PRESSURE OF MY FINGER ONLY. Admittedly, the screen was turning unresponsive, so I pressed harder than usually, but still..... Same procedure from Garmin: claiming that there had been a previous blast to the screen, and refusing to cover anything. I am a 60 year old professor of Theology using my watch primarily to track daily steps and so forth. I know there had been no blast, so this statement from Garmin is extremely provocative to me. Would seem from the conversation on this site, it is simply how Garmin deals with customers. My conclusion: Find a different brand!

Terje Stordalen -

Why would they have something showing you how to replace the screen if they won't sell replacements? you can get replacement screens for all other garmin devices

Marc Shaw -

hi where can I buy the display unit

Ronald Kutschi -

Does anyone know if the replacement screen can be purchased in the UK?

Alison Milne -

Hello

In Estonia local Garmin seller does´t have any display here. They sent query to the Garmin headquarters to find out is it possible to change the screen unit and how much it will cost.

Andris Viimsalu -

Got answered

"Sorry for delayed response. The factory respons to the problem was, they still do not offer repairs because it is too new product.

Are likely to be added to the list of repairs until the summer of next year."

Speechless

:(

Andris Viimsalu -

Just had a broken screen through no hard use. Garmin refuse to help. The Vivoactive HR product is a dud anyway, HR functionality did not work during exercise anyway. Don't buy it if you were considering it.

Tony Holley -

Clicked on the links but came up no product available. Could you please give me more details so that I can search for it myself?

Thanks

David Tyson -

Just spoke with Garmin support. They do not fix screens just send you a new one for $120.00 charge. Really?!?!?!?! That is almost the cost of the watch. Just like above comments, barely tapped screen and it cracked with lots of small crack lines. Garmin help desk said it is impossible to crack unless it was hit "VERY" hard. Not the case. We are very disappointed and will never buy another Garmin.

Karen Pearce -

I havent been able to find a replacement screen either. My screen brooke without any abuse either.

Jacky Dean -

I am not happy reading this I just got a vivo for christmas and some how the screen cracked from top left to bottom right. was looking on how to replace this and came across this you can't find a replacement glass maybe i should have researched it MORE so bummed,got this because the wife's fit bit band won't stay fastened she lost it couple of times, but found, you can't replace the band on it so I thought this would be a better choice I guess i was wrong I will keep looking

goturdun1 -

I bought a vivoactive hr and like a lot of others I thought I was treating it ok...not too rough. Woke up one morning and screen has a big crack down the centre, top to bottom. Screen is now unresponsive and Garmin's response was allow me to buy another at half price...so essentially I end up with a working unit (for how long?) that costs me AU $600. They must think their customers are stupid! Will not buy another Garmin product with their awful support.

Wayne Hicks -

I bought this Garmin watch as a replacement for another model of Garmin watch that died several times under warrantee. This watch is just as bad. I treated this watch like it was fragile and the screen cracked. I guess I should have left it untouched in the box, then maybe and I mean maybe the screen wouldn't have cracked.

Leroy Blount -

Not impressed at all. After four months the watch screen looked like crap , then woke up one mourning to see a crack rite threw the center. Contacted Garmin and they said I must have bumped it or the drastic temperature change from Canadian winter to inside warm house.. caused it to crack. They asked me how much I wore it and I said 24/7 it's an activity tracker I thought!! In all my years of construction I never had any problems with watches or watch faces. In the end as a courtesy gesture they are replacing the watch, but I feel it's kind of useless to me now because it doesn't serve the purpose I bought it for and what I believed I was buying. Wishing now I should have purchased an Apple Watch.

Wayne Rychly -

Mine just cracked after a year, I am not sure how. Any updates on where to find the replacement screens? I own a cell phone repair store and can easily do the repair, but none of my venders carry the replacement screens. I also tried ebay, Amazon and an internet search with no results. I wish I would have tried the tempered glass. Any reports on tempered glass helping?

Kevin Gilson -

For 2 months I am using the Vivoactive hr. Now without any reason my screen is broken even with my glassprotection on it... what I've read before there is no solution? I will contact Garmin and tell my story and all the bad promotion if they won't help me...

Johan -

Nobody has found a source of screens for the vivoactive yet? My wife's just cracked and the back button doesn't work anymore now.

Nigel Brown -

Kidda a silly ifix it seeing as the parts are no where to be found...

Nigel Brown -

I bought one for my son and it broke just 2 months due to impact on falling. Now part of the screen is not responsive. He had a tempered glass on the display but didn’t help much during the impact. Would also like to find out where to purchase a replacement display as the watch is barely 3 moths!

Sok Teoh -

Cracked my screen while playing tennis, the racquet hit the screen. Touch is unresponsive. Was looking for a replacement screen and came here. Now I feel I should have researched more before trusting Garmin. It has great products but terrible customer service. Would always advise my friends to keep away from Garmin from now on.

DURGESH KUMAR -

Anyone found a replacement supplier?

Magne Lilleli -

https://electronic-market.ro/produse/502...

But now is out of stock… Ask to the seller, if you ask then we'll have more probabilities to got it. About 45€

nose jaja -

Like many others my screen cracked under daily use. Garmin said they could repair it for £100.56 (important that 56p). I replied telling them exactly what I thought of that DUD offer. Won’t buy any Garmin product again - daylight robbery. Chris, Edinburgh

thebhoytaylor -

Same with me, had a vivoactive hr lasted 4 months then large crack top to bottom ( but still working) and then later completely cracked all over, now useless . I’m not paying £100 to fix it. Gone back to my old to tomtom.

real shame as I miss the watch only problem with it was the screen.

Ralph h -

Have had trouble with my vivocative hp watch. Screen not working. Contacted Garmin through call centre. Did not get much support there so emailed twice which I had no reply from them. So wrote a letter asking for repair taking into account they brand their items as BUILT TO LAST!!!!! After about 6 weeks later Garmin emailed me saying I needed to take my concerns to the seller not them as they are just the manfacture. I feel Garmi n as let me down and also themselves. I will not purchase an Garmin watch ever again

Steve -

Has anyone found a source for the replacement screens yet? There seems to be quite a bit of demand for it.

andy.biro -

I have noticed scratch lines screen of my Vivosmart HR+, at the Airport after a flight last year. I am still looking since, for a Screen Replacement :-( . If any one find a supplier, tanks to let me know jean@rheault.com ….. :-)

Jean -

This company is in china but reviews are positive.. i.smita is website name..does n a few of the garmin displays..

https://www.smitacn.com/lcd-screen-for-g...

le_velo -

Es gilt zu erwähnen, dass das Display nicht vom Rand abgehoben werden muss, sondern von oben herausgehoben werden muss. Es gibt noch einen kleinen Plastikrand um das Display herum, welcher fest mit dem Gehäuse verbunden ist.

Maggi Koenig -