Einleitung

If your HP 15-ay114cy (also known as the HP Notebook 15) is no longer detecting wired audio or external devices connected through the USB ports, then you may have a faulty or broken motherboard that needs to be replaced.

When your motherboard is working properly, any wired audio connected to the laptop will receive sound. Also, any external device connected to the laptop through the USB ports will be detected and will work with efficient response time. If your laptop is older, extensive use of the laptop’s audio and USB ports can cause them to become damaged and break, resulting in the same symptoms with the motherboard. However, If your laptop is new, it is possible that you may have a faulty motherboard, which can result in the same symptoms from extensive use.

Before removing the motherboard, relate back to this troubleshooting page for further information about what is causing your symptoms. Moving forward, be sure to follow all prerequisite guides included for dismantling your device.

No special skills are required to remove and replace this device’s motherboard. However, you will need a plastic opening tool (plastic spudger) as well as a Phillips #0 Screwdriver.

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    • Orient the Laptop so the HP logo is facing the table and the battery tabs are accessible.

    • Ensure the laptop is powered off before moving forward.

    Make sure to use a caution bullet here.

    Alex Watkins -

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    • Place your index fingers on each of the two battery holder clips.

    • Using your index fingers, push the battery holder clips inwards (towards the center of the laptop).

    Try to avoid reorienting the device between the two steps. This change kind of disrupts the flipbook style.

    Alex Watkins -

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    • After the battery clips are pushed in, use either hand to grab hold of the battery.

    • Gently push up to remove the battery.

    Make sure to use end punctuation on all steps. Also, for the last bullet—can you think of a stronger verb that indicates how to do this? E.g., gently pull? Forcibly yank? etc.

    Alex Watkins -

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    • Use a Phillips #0 screwdriver to remove the twelve 8 mm Phillips screws that are holding down the bottom cover of the laptop.

    Here, you could just include the second bullet and the red markup. If you ever do use two tiers of markup, then move to orange, not yellow.

    Alex Watkins -

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    • Grab a hold of the disk drive and carefully pull it away from the computer.

    • Continue to slide the disk drive out of the laptop until fully removed.

    • Due to the removal of the battery, no power is available to open the disk drive through the use of the eject button.

    • Make sure to pull out the disk drive at a 90 degree angle as demonstrated. Do not attempt to wiggle the drive out of the laptop.

    • There will be resistance when removing the drive. Mishandling may cause broken wires, which could make your disk drive inoperative.

    How do you open the disk drive? Aren’t you already holding it when you’re sliding it out? What changes? How can the user avoid mishandling, e.g., applying force without damaging the device?

    Alex Watkins -

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    • Place a plastic opening tool in-between the upper and lower pieces of the bottom cover.

    • Using your hands and the plastic opening tool, gently separate the cover from the frame.

    • Slowly remove the bottom cover from the base of the laptop.

    • Using metal pry tools can damage your device.

    Here, I think there are a couple of things—it looks like the first shot shows two people completing the repair. Is that necessary? Also, try to take shots solely from the first-person perspective.

    Alex Watkins -

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    • Use a Phillips #0 screwdriver to remove the two 8 mm Phillips-head screws that attach the fan to the base.

    With all locate steps, combine and condense. I’ve not marked this elsewhere.

    Alex Watkins -

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    • Using your index finger and thumb, carefully grab the wire that connects the fan to the motherboard.

    • Using a bit of force, remove the cable from the connector on the motherboard.

    Make sure to start over with ROYGBIV. Instead of the last shot, do you have a picture where the wire is slightly disconnected?

    Alex Watkins -

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    • Using your hand, grab one of the fan corners and pull up.

    • Carefully remove the entire fan from the base of the laptop.

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    • Using the Phillips #0 screwdriver, unscrew the four 2 mm Phillips-head screws that secure the heatsink to the laptop base.

    • Grasp one end of the heatsink and then carefully lift up to remove it from the laptop base.

    Proofread the first step.

    Alex Watkins -

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    • Using your index finger and thumb, gently grasp the speaker cable and pull it from the connector.

    • Move along the speaker wire and ensure that none of the wiring is caught on other components or mounting tabs.

    • Remove the speakers.

    I would suggest adding markup to the first image. Can you be more clear in the third bullet about how to remove it? Remove is a non-specific verb, so if you use it alone when something can be done multiple ways, it introduces ambiguity.

    Alex Watkins -

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    • Place your index finger on the plastic ridge of each of the seven ZIF connectors connected to the motherboard.

    • Using your index finger, flip up the black tabs on each of the connectors to release the cable.

    • Gently pull each the wired connections from the motherboard.

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    • Using a Phillips #0 screwdriver, unscrew the twelve 2 mm Phillips-head screws that secure the motherboard to the laptop base.

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    • Use your index finger and thumb to gently grasp the green wireless card, then pull the card horizontally out and away from the motherboard.

    Proofreading issue here. How do I remove it? I think condensing all these steps into one bullet would help you address the issues happening here.

    Alex Watkins -

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    • Use your index finger and thumb to gently grasp the display connector and remove it from the motherboard.

    • Carefully grasp an end of the motherboard and gradually lift it up and away from the laptop.

    Proofreading (you/your).

    Alex Watkins -

Abschluss

To reassemble your device, follow these instructions in reverse order.

Bradley Evans

Mitglied seit: 24/01/20

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