Troubleshooting
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Background
The HP Chromebook 11a-nb0013dx is a slim and lightweight laptop (1.35 kg) that runs the Chrome OS operating system. It was released in 2020 by the Hewlett-Packard company. This Chromebook is best suited for users who need a laptop for simple uses like checking emails, browsing the internet, watching videos, and shopping online.
The Chromebook 11a comes equipped with a long-lasting battery life, an SD card reader, and an anti-glare screen. Regarding the external ports on this laptop, there are 2 USB-C ports located on each side, 2 USB-A ports, and 1 headphone jack. This Chromebook comes with 4GB of RAM, but most of the data is stored in the cloud rather than on the computer itself. The Chromebook 11a is relatively inexpensive and can be bought online for $100 - $150.
When opened, the Chromebook has a width of 12.05’’, a depth of 8.19’’, and a height of 8.19’’. Because of its relatively small size, the keyboard may feel cramped compared to larger devices. The Chromebook has a screen with a 11.6’’ diagonal, and sometimes the display is not clear from all angles and is best viewed from straight on.
Also, it has been noted, by customers, that the device heats up when used for a long period of time and that the track pad is slow.
Identification
The model of this Chromebook can be differentiated from other Chromebooks by flipping the laptop over screen side down and locating the small text in grey at the top center of the laptop. At the top line of text described, you will be able to see the specific model of Chromebook that you have.
Technical Specifications
Hardware
- Product number: 1N091UA
- Product name: HP Chromebook 11a-nb0013dx
- Microprocessor: Intel® Celeron® N3350 (1.1 GHz base frequency, up to 2.4 GHz burst frequency, 2 MB L2 cache, 2 cores)
- Memory, standard: 4GB LP DDR4-2400 SDRAM (onboard)
- Video graphics: Intel® HD Graphics 500
- Hard drive: 32 GB eMMC
- Optical drive: Optical drive not included
- Display: 11.6" diagonal HD anti-glare WLED-backlit (1366 x 768)
- Wireless connectivity: Intel® Wireless-AC 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo
- Expansion slots: 1 microSD media card reader
- External ports: 2 SuperSpeed USB Type-C® 5Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.2); 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 headphone/microphone combo
- Minimum dimensions (W x D x H): 30.6 x 20.8 x 1.8 cm
- Weight: 1.35 kg
- Power supply type: 45 W USB Type-C™ power adapter
- Battery type: 2-cell, 47 Wh Li-ion
- Webcam: HP Wide Vision HD Camera with camera shutter and integrated dual array digital microphone
- Audio features: Stereo speakers
Software
- Operating system: Chrome OS™
- Pre-installed software: Google Play Store
Additional information
HP support page for Chromebook 11a-nb0013dx