Troubleshooting

If you are having difficulties with your Purple SmartVP try using our troubleshooting page.

Background and Identification

The Purple SmartVP is the first generation videophone from Purple Communications. This device can be identified by the small black sticker on the bottom side of it, the model name is telyHD. Also on the front side of the device next to the power button it should also say telyHD.

It combines technology suited for the deaf community to aid users in connecting to other users. It's built on the Android operating system and features a wide-angle HD camera capable of capturing video in 720p quality.

Additional Information