Introduction

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    • These steps only apply to used systems.

    • Before attempting SureRecover on a used computer, you must factory default the BIOS settings; most companies customize this, and it can cause issues restoring a used computer.

    • Press Esc on the keyboard, and select BIOS Setup (F10). Select Restore settings to factory default. The computer will restart and then you may be prompted to enter a code. THIS IS EXPECTED BEHAVIOR IF IT OCCURS; there is a presence option in the HP commercial BIOS.

    • Once the settings have been reset, there will be no setting related issues to worry about.

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    • These steps only apply to used systems.

    • Before attempting SureRecover on a used computer, you must factory default the BIOS security settings. Some companies change this, and it can cause problems.

    • Press Esc on the keyboard, and select BIOS Setup (F10). Select the Security tab and select Restore settings to factory default. The computer will restart and then prompt for a code to reset the TPM. THIS IS EXPECTED BEHAVIOR. The code will only work one time as it is randomly generated.

    • Once both the BIOS and security settings are reset, you are ready to install an operating system.

Conclusion

To reassemble your device, follow these instructions in reverse order.

Nick

Member since: 11/11/09

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