7

I've downloaded version 'ubuntu-24.04.3-desktop-amd64.iso' and wanted to just 'try' it on my Intel NUC.

When I choose "Try Ubuntu" it starts loading or booting, and all of a sudden it automatically shuts down.

Do you have any suggestions as to why this is happening?

Below is a list of things which I already performed or configured:

  • Intel BXNUC10i7FBK2 with 16 GB RAM and a M.2 Sata WD of 240GB
  • The BIOS is at the latest available version, being FNCML357.0066.2024.1011.0925
  • Performed a 'clear to default' of the BIOS settings
  • Current BIOS has following options: 'Time & date=up-2-date', 'Secure Boot=disbaled', 'HD mode=AHCI', 'UEFI BOOT=enabled', 'Intel Virtualization Technology=enabled', 'VT-d=enabled', 'USB boot=enabled', '1st boot device=USB media', 'USB S4/S5 Power= enabled'.
  • Balena Etcher was used to create the bootable USB drive
  • Used several other USB media & USB Ports
  • Max. & balanced power settings

Given the fact that I don't have any issue installed e.g. Proxmox, I don't believe there to be an issue with the NUC itself.

karel
  • 122,695
  • 134
  • 305
  • 337
Garath999
  • 219
  • 6
  • Please edit the question and add the actual version of Ubuntu you are using. The latest is not a version and can change at any time. – David DE Aug 13 '25 at 08:02
  • @guiverc , my sincere apologies for not being correct or thoroughly with shared information, you have a point. That said, I've update the original question and I've also tested that version incl. the prepared USB drive and it worked without a glitch on my Lenovo ThinkCentre which is older in terms of i5 and sata ssd. Thank you for the assist – Garath999 Aug 13 '25 at 08:58
  • @DavidDE , Apologies you are correct and modified my original question. Thank you for the assist. – Garath999 Aug 13 '25 at 09:00

1 Answers1

14

For future reference or anybody else facing this issue, I've just solved the issue by "turning off Intel Turbo Boost Technology on the Performance tab → Processor page".

BIOS settings

karel
  • 122,695
  • 134
  • 305
  • 337
Garath999
  • 219
  • 6
  • 4
    Thanks for coming back and answering this. – Organic Marble Aug 13 '25 at 11:11
  • 5
    It's cool that you fixed it. That sounds like a cooling issue. If you don't need a turbo boost, I believe that's your fix; if you need it, you will need to take a closer look at the Nuc's CPU temperature, see if your fan is working fine, etc. – alsotoes Aug 13 '25 at 20:23
  • I have the same problem with my single I7NUC, it shuts down on 5minutes on full load. The fan inside is too tiny and there is no natural air flow. The rest I have are all i3 NUCs with no problem at all. – MortenB Aug 15 '25 at 09:21
  • This sounds like a firmware issue. Turbo Boost is supposed to work with the available cooling and power headroom - if it detects the CPU can't be cooled down properly, it should just not boost as high instead of shutting down. Disabling it is a workaround, not a solution. Normally I'd expect the manufacturer to release a new firmware to fix an issue like this. – Kamen Minkov Aug 15 '25 at 09:49