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Foxit reader closed when I try to highlight text (open highlights, write comment, etc) in any PDF file.

Reinstall does not fix the problem. (The Foxit-reader version is: FoxitReader.enu.setup.2.4.1.0609(r08f07f8).x64.run )

the log error in /var/log/syslog/apport.log file is

ERROR: apport (pid 20609) Sun Jan 21 15:37:40 2018: executable: /home/mostafa/opt/foxit/foxitreader/FoxitReader (command line "/home/mostafa/opt/foxit/foxitreader/FoxitReader")
ERROR: apport (pid 20609) Sun Jan 21 15:37:40 2018: executable does not belong to a package, ignoring

Is there any way to find the problem and solve it?

Thanks for any help.

muru
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mostafa a
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  • Is there some specific reason that you are trying to use FoxitReader rather than the supported and installed by default in Ubuntu evince ? To the best of my knowledge PDF Readers don't typically allow for editing of documents. – Elder Geek Jan 21 '18 at 18:09
  • Assuming that you are attempting to edit a PDF you might find this useful. – Elder Geek Jan 21 '18 at 18:12
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    yes, the evince doesn't show the highlighted text color correctly (I will put a figure in my question.). I always used adobe reader (it has some features that does not exist in any other program (Ex. single hot keys, snapshot (with high resolution , etc ...) . Only Okular has some features (but it does not comfortable). so I use Foxit reader that has the most of the features that I need.) ...... also Foxit reader shows the text better than adobe reader.) – mostafa a Jan 22 '18 at 18:24
  • @ElderGeek, Thanks for your suggestion. I will check it later. – mostafa a Jan 22 '18 at 18:25
  • I would ask here http://forums.foxitsoftware.com/, either they answer your question or they forwarded to the technical team as a bug report or here https://www.foxitsoftware.com/company/contact.php or here http://tickets.foxitsoftware.com/create.php and there are alternatives https://softwarerecs.stackexchange.com/questions/2557/maintained-ubuntu-pdf-reader-with-text-highlighting – Lynob Jan 22 '18 at 18:39

2 Answers2

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After help of Foxit Reader's technical team, the solution was found. It seems the problem occured after updating the language packages (from language support of Ubuntu system setting).

The solution: Going to ‍/home/mostafa/.local/share/Foxit Software/ address (use your home name instead of mostafa), and deleting the "Foxit Reader" folder. Then, if needed, reinstall the Foxit reader.

Also, if you need to save the log file, it is the way from Foxit Reader's technical team: .... "Please open Foxit Reader, go to Help>About Foxit Reader, click on Foxit Reader text three times continuously, you will get the directory for saving the log file." (notice: I clicked multiple times on it, to this open)

I am appreciative of Lyndi Wu from the technical team and @Lynob.

Community
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mostafa a
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1

One possible solution is to disable internet related functions, including

  1. "Connected PDF" :

Edit -> Preferences -> General -> Disable Connected PDF features

  1. AutoUpdate:

Edit -> Preferences -> Updater -> Do not check for updates

One of the posts on their online forum seems to point to connected PDF, and foxitdrive etc.

It's just a guess, but disabling the above seems to work so far.

Also, according the Foxit, current support for Linux is up to 16.10:

Our existing version of Foxit Reader for Linux's OS requirements are as follows:

Ubuntu Desktop 14.04 ~ 16.10

Red Hat Enterprise Linux Server 6.x (64-bit) ~ 7.x

...

So it doesn't support Ubuntu 20.04.

In addition,due to human resources limited,our developers have stopped fixing issues and developing new features for Foxit Reader for Linux.

So, the crash may well be a consequence of that.

tinlyx
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