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OTRS (Open-source Ticket Request System) is constantly using 15 to 20% of my CPU, making my passive cooling computer too hot. How do I remove it? The daemon name is otrs.Daemon.pl in the Task Manager.

Also, is it safe to do so ? My understanding is that it is used to report troubles back to Ubuntu, but in this case it is the trouble.

For the moment, I simply pause the task in the Task Manager, and the CPU usage drops back to 0-5% keeping the computer at pretty low temperatures.

karel
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Polypheme
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    What is OTRS? Would it be the "Open Ticket Request System"? – redseven Aug 02 '18 at 16:24
  • Yes it is, from what I understand. The daemon name is : otrs.Daemon.pl in the task manager. – Polypheme Aug 02 '18 at 16:37
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    How did you install it? The binaries are not seeded in Ubuntu, so it shouldn't be installed by default. – dobey Aug 02 '18 at 16:47
  • I have no memory installing it, but maybe you're right. Does that mean I can safely remove it ? – Polypheme Aug 02 '18 at 17:14
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    Well that's a decision only you can make. But simply removing the otrs or otrs2 package should do (not sure what you installed). If something else gets removed with it, apt will tell you and ask you for confirmation first. – dobey Aug 02 '18 at 17:19
  • I was unable to remove otrs, not even find it, because it was otrs2 installed. I have probably installed it ages ago and forgot about it, and it's been using CPU for years... Now I have been able to remove it. Thank you @dobey you helped me on this. – Polypheme Aug 02 '18 at 17:27
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    you can add an answer below explaining how you solved the problem :) – Zanna Aug 02 '18 at 20:01

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To remove OTRS (The "Open Ticket Request System") that was using too much CPU, I had to remove the package otrs2 using this command :

sudo apt remove otrs2

The trick was that I was looking for an "otrs" package which was not present and nothing led me to find out the package name was "otrs2". User @dobey gave me the solution, thank you.

It is totally safe to remove otrs, Ubuntu does not depend on it.

Polypheme
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