Questions tagged [otrs]

6 questions
2
votes
2 answers

Perl .pl file downloads instead of being executed

I'm trying to get OTRS 4.0 working on Ubuntu 14.04. I've followed all instructions to install from source . When I open the site (localhost/otrs/index.pl), an empty .pl-file is served for download. Apparently Apache finds the index.pl, but does not…
SPRBRN
  • 2,575
1
vote
1 answer

How to remove OTRS ? (as it uses 20% CPU)

OTRS (Open-source Ticket Request System) is constantly using 15 to 20% of my CPU, making my passive cooling computer too hot. How do I remove it? The daemon name is otrs.Daemon.pl in the Task Manager. Also, is it safe to do so ? My understanding is…
Polypheme
  • 131
0
votes
1 answer

OTRS .opm package installation fails with error?

Scenario: I have downloaded the complete installation file of ITSM after a successful installation of OTRS/HelpDesk. When i go to admin panal @ http://localhost/otrs/index.pl?Action=AdminPackageManager and give a path of the OPM file downloaded of…
Hrish
  • 2,409
0
votes
2 answers

How do i completely remove otrs and fix my previous localhost

I followed a guide on how to install and configure otrs , it didn't work. Now When I tip in Firefox localhost it cannot connect to it. I tried to remove everything, but still no luck. I removed everything in the folder /opt/otrs* I put a # in front…
blade19899
  • 27,004
0
votes
1 answer

otrs gives an "Sub-process /usr/bin/dpkg returned an error code (1)"

I installed otrs like so: sudo apt-get install otrs And in the end it gave me this error below. Setting otrs2 (3.1.7 + dfsg1-5) ... dbconfig-common: writing config to / etc/dbconfig-common/otrs2.conf Replacing config file / etc / OTRS / database.pm…
blade19899
  • 27,004
0
votes
1 answer

How do I configure OTRS to use the ITSM add-on packages I've installed?

I've got my OTRS system up and running and I now need to configure it to use the ITSM addons for Asset Management. I've downloaded and installed these packages using the OTRS Package Manager: As far as I understand, I now need to configure the…
Jurgen van Hoolwerff
  • 1