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Troubleshooting

If you are having issues with the Dell XPS 15 9500, try referring to the troubleshooting page.

Background and Identification

The Dell XPS 15 9500 is a 15” laptop released in 2020. It has a gray metallic body and features a touch screen. There are seven ports on the sides of the aluminum chassis. On the center of the top plate there is a silver Dell logo. The power button is located on the upper right corner of the keyboard.

Specifications

Processor: 10th Generation Intel® Core™ i7-10750H (12MB Cache, up to 5.0 GHz, 6 cores)

Operating System: Windows 10 Home English

Graphics Card: NVIDIA® GeForce® GTX 1650 Ti 4GB GDDR6

Display: 15.6" FHD+ (1920 x 1200) InfinityEdge Non-Touch Anti-Glare 500-Nit Display

Memory: 16GB DDR4-2933MHz, 2x8G

Hard Drive: 256GB M.2 PCIe NVMe Solid State Drive

Color: Platinum Silver exterior, Black interior

Keyboard: English keyboard, black, backlit, Fingerprint Reader

Ports:

  • 2x Thunderbolt™ 3 with power delivery & DisplayPort
  • 1x USB-C 3.1 with power delivery & DisplayPort
  • 1x Full size SD card reader v6.0
  • 1x 3.5mm headphone/microphone combo jack
  • 1x Wedge-shaped lock slot
  • 1x USB-C to USB-A v3.0 & HDMI v2.0 adapter ships standard

Dimensions & Weight:

  • Height: 0.71" (18 mm)
  • Width: 13.57" (344.72 mm)
  • Depth: 9.06" (230.14 mm)
  • Starting weight: 4 lbs. (1.83 kg) for non-touch with 56Whr battery; 4.5 lbs. (2.05 kg) for touch with 86Whr battery

Camera:

  • 720p at 30 fps HD camera
  • Dual-array microphones

Audio and Speakers:

  • Studio quality tuning with Waves MaxxAudio® Pro and Waves Nx® 3D audio
  • Quad-speaker design with 2.5W x2 woofers and 1.5W x2 tweeters = 8W total peak output
  • 3.5mm headphone/microphone combo jack featuring Waves Nx® 3D audio with head-tracking
  • Dual microphone array optimized with Waves MaxxVoice supporting VoIP - Microsoft Cortana capable

Chassis:

  • CNC machined aluminum in Platinum Silver with carbon fiber composite palm rest in black
  • CNC machined aluminum in Frost with Arctic White woven glass fiber palm rest
  • Edge-to-edge Corning® Gorilla® Glass 6 on touch panel

Wireless: Killer Wi-Fi 6 AX1650 (2x2) and Bluetooth 5.0

Primary Battery: 6-Cell Battery, 86WHr (Integrated)

Additional Information

Amazon Product Page

Dell XPS 15 9500 Service Manual

Dell XPS 15 9500 Tom's Hardware Review and Tests