Werkzeuge

Troubleshooting

The troubleshooting guide for the HP 15-dy2024nr might help you diagnose issues you are having with your device.

Background

The HP 15-dy2024nr is a 15-inch HP laptop. Released in 2021, the Hp 15-dy2024nr is a mid-range laptop, that according to a review by Digital Weekly this laptop is more "snappy than most competitors at this price point, garnering better performance than some premium and expensive Windows Ultrabooks”. This is a good laptop for students or office workers.

The HP 15-dy2024nr contains an 11th Generation Intel Core i5-1135G7 processor, 8GB of RAM, 256GB solid state drive (SSD) storage, and Intel Iris Xe graphics. These specs are similar to the Asus Zenbook 14. The HP 15-dy2024nr weighs in at 3.73 pounds and is 0.71 inches thick, making it fairly lightweight and slim.

Although the HP 15-dy2024nr boasts good performance for its price, HP laptops have been known to have several common issues including battery life, memory issues, and overheating are all common problems that people have had.

Identification

The HP 15-dy2024nr laptop supports a full 14in (35.6cm) 1920 x 1080 FHD Display in a tight 14.1in x 9.5in form factor with a built-in camera.  A full keyboard including a number pad and a large touchpad offers a convenient and portable workspace.  The laptop includes IO on each side.  The right side offers a SD card slot, Aux audio port, USB Type-C, and a HDMI port.  The left side has two SuperSpeed USB ports as well as the power connector port. The model number can be found included with the serial tag on the underside of the laptop.

Specifications

Hardware

Product Number: 4X6F6UA

Product Name: HP Laptop 15-dy2024nr

Microprocessor: Intel Core i5-1135G7
Chipset: Intel Integrated Soc

Memory, Standard: 8 GB DDR4-2666 MHz RAM (2 x 4 GB)

Video Graphics: Intel, Iris, Xe Graphics

Hard Drive: 256 GB PCle, NVMe, M.2 SSD

Optical Drive: Not included

Display: 15.6” diagonal, FHD (1920 x 1080), IPS, Micro-edge, anit-glare, 250 nits, 45% NTSC

Wireless Connectivity: MediaTek Wi-Fi 6 MT7921 (2x2) and Bluetooth 5.2 combo (Supporting Gigabit data rate)

Expansion Slots: 1 Multi-format SDmedia card reader

External ports: 1 Super Speed USB Type-C 5Gbps signaling rate; 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 HDMI 1.4b; 1 AC smart pin; 1 headphones/microphone combo

Minimum dimensions (W x D x H) 35.85 x 24.2 x 1.79 cm

Weight: 1.69 kg

Power supply type: 45 W Smart AC power adapter

Battery type: 3-cell, 41 Wh LI-ion

Battery life mixed usage: Up to 7 hours and 15 minutes

Video Playback Battery life: Up to 9 hours and 15 minutes

Webcam: HP True Vision 720p HD camera with integrated dual array digital microphones

Audio: Dual speakers

Software

Operating system: Windows 11 Home

Software included: McAfee LiveSafe

Software-Productivity & finance: 1 month trial for new Microsoft 365 customers


Additional Information