Dell XPS 13 9365 2-in-1 Repair

For additional help in identifying issues with the Dell XPS 13 9365 2-in-1 laptop, see the troubleshooting page.

The Dell XPS 13 9365 2-in-1 is a convertible laptop released to the public in early 2017. It is similar to the previous model of the XPS 13 laptop released the previous year, with the addition of a flexible hinge that allows it to convert into tablet mode, a Hello Windows-compatible fingerprint reader, and facial recognition software to login.

It is a small, thin, portable laptop weighing in at just under 3 pounds. Much like the other XPS 13 series, it does not have USB Type-A ports; it is equipped with a USB-C and a Thunderbolt 3 port. Its power button is on the right side of the laptop, similar to previous XPS 13 models but different than later ones, in which the power button was moved to the top of the keyboard interface. The laptop comes equipped with a Windows 10 operating system.

• Height: 0.32-0.54” (8 -13.7 mm) / Width: 11.98” (304 mm) / Depth: 7.8”(199mm)
• Weight: Starting at 2.7 pounds (1.24 kg)
• CPU Options
  • 7th Generation Intel^® Core™ i5-7Y54 processor (4M Cache, up to 3.2 GHz)
  • 7th Generation Intel^® Core™ i7-7Y75 processor (4M Cache, up to 3.6 GHz)
  • 7th Generation Intel^® Core™ i5-7Y57 Processor (4M Cache, up to 3.3GHz), vPro
  • 7th Generation Intel^® Core™ i7-7Y75 Processor (4M Cache, up to 3.6GHz), vPro
• Graphics: Intel^® HD Graphics 615
• Operating System Options
  • Microsoft^® Windows 10 Pro 64
  • Microsoft^® Windows 10 Home 64 bit
• Memory Options: 4GB, 8GB or 16GB Dual Channel LPDDR3 SDRAM at 1866MHz (On Board)
• Display Options:
  • 13.3-inch UltraSharp Quad HD+ (3200x1800) InfinityEdge touch display
  • 13.3-inch FHD (1920 x 1080) InfinityEdge touch display
• Storage Options:
  • M.2 128GB SATA Solid State Drive
  • M.2 256GB, 512GB or 1TB PCIe NVMe Solid State Drive
  • M.2 256GB and 512GB PCIe NVMe Self Encrypting Solid State Drive
• Battery Options: 46WHr battery
• Power Options: 30W AC adapter Type C (3’ AC/6’ DC)
• Keyboard/touchpad:
  • Full size, backlit chiclet keyboard; 1.3mm travel
  • Precision touchpad, seamless glass integrated button
• Multimedia
  • Widescreen HD (720p) infrared webcam
  • Stereo speakers professionally tuned with Waves MaxxAudio^® Pro (1W x 2 = 2W total) Dual array integrated digital microphone
  • Headset/Mic combo jack
• Connectivity Options:
  • Intel^® Dual-Band Wireless-AC 8265 Wi-Fi + BT 4.2 Wireless Card (2x2)
  • Miracast™ capable¹⁰
  • Intel^® Smart Connect Technology
• Ports, Slots, and Chassis
  • Thunderbolt™ 3 (4 lanes of PCI Express Gen 3) with PowerShare, DC-In & DisplayPort (1);
  • USB-C 3.1 with PowerShare, DC-In & DisplayPort (1); microSD card reader, headset jack (1), Noble lock slot (1)
  • Thunderbolt™ 3 supports: Power in / charging, PowerShare, Thunderbolt 3 (40Gbps  bi- directional), USB 3.1 Gen 2
  • (10Gbps), VGA, HDMI, Ethernet and USB-A via Dell Adapter (sold separately)

Service Manual PDF

Specifications PDF

Environmental PDF

PCMag Dell XPS 13 9365 2-in-1 Review

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